Refund and Returns Policy

Last updated: 20/09/2025

1. Nature of Our Products and General Rule

Most purchases on Nutrishok fall into one or more of the following categories:

• downloadable or viewable digital meal plans and nutrition content;
• access to online tools, such as a personal health / food journal or similar digital services;
• other digital resources or add-ons described on the Site.

Once:

• your payment has been successfully processed, and
• access to the digital content or service has been granted (for example, via email, account login, link, or download),

the purchase is considered complete and non-refundable.

We do not issue refunds for reasons such as (including, but not limited to):

• changing your mind after purchase;
• deciding you no longer have time or motivation to follow the plan;
• not achieving a specific weight-loss or health result;
• dissatisfaction with the taste, ingredients, or style of suggested meals where the plan works as described;
• discovering that the plan does not match a diet preference you did not disclose (for example, buying a standard plan when you needed vegan or gluten-free, unless clearly misrepresented on the product page).

2. Exceptional Circumstances Where a Refund May Be Considered

Although our default position is “no refunds”, we recognize that rare, exceptional situations can occur. In such cases, we may at our sole discretion review your request and decide to grant a full or partial refund.

Examples of situations that may be considered:

2.1 Unauthorized or fraudulent payment

A purchase may be treated as unauthorized if, for example:

• your phone, device, or bank card was stolen, lost, or compromised; or
• someone else used your payment details without your knowledge or consent.

In these cases:

• we may ask you to provide reasonable evidence (for example, confirmation that the card or device has been blocked, a bank statement showing the disputed charge, or a fraud report reference); and
• we may also ask you to contact your bank or payment provider first, as they often handle unauthorized transactions directly.

If, after review, the payment appears to be clearly unauthorized, we may decide to refund the transaction.

2.2 Clear mistake or confusion about the payment

We may consider a refund where there is an obvious mistake or misunderstanding, such as:

• accidental duplicate purchase of the same plan or service in a very short time;
• a minor, vulnerable, or elderly person making a payment without understanding what they are buying or why they are being charged;
• a situation where, due to a technical glitch or confusing checkout display, you could not reasonably understand what exactly you were paying for or that a recurring payment would be initiated.

We will assess such cases individually, taking into account:

• what was shown on the product / checkout page;
• how much of the content has already been accessed or used;
• any documentation or explanation you provide.

2.3 Technical failure and non-delivery of the product

You may contact us if:

• you have completed payment, but did not receive access to your meal plan or service (for example, no email, no link, nothing appears in your account); or
• the link or access method we provided does not work due to an issue on our side (for example, repeated server or file errors confirmed by us).

In these situations, we will first make reasonable efforts to:

• resend access details;
• restore your account;
• otherwise provide the plan / service you purchased.

If, after these efforts, we are still unable to provide access within a reasonable timeframe, we may issue a refund for the affected purchase.

Please note: technical problems caused by your own email provider, spam filters, device, or internet connection will not automatically entitle you to a refund, but we will try to assist you in regaining access.

2.4 Other exceptional, well-documented situations

In rare, clearly documented cases where refusing a refund would be manifestly unfair, we may consider an exception. Examples could include:

• a serious, unexpected health event or hospitalization that makes it objectively impossible to start or use the plan at all (especially if it occurs shortly after purchase);
• other events that are outside your control and directly prevent you from accessing or using the service in any meaningful way.

Any such refund is not guaranteed and will always depend on:

• the specific facts of your case;
• how much of the content was already accessible or used;
• applicable law.

3. Situations That Are Not Eligible for Refund

To avoid misunderstandings, the following situations are typically not covered by this Policy:

• you purchased the wrong plan type where the description on the Site was clear (for example, office-worker plan vs. sporty lifestyle plan);
• you changed dietary preferences after purchase (for example, decided to become vegan after buying a non-vegan plan);
• you disagree with specific ingredients or suggested foods, while alternative choices are reasonably available within the plan’s framework;
• you did not read the plan details, FAQs, or Terms & Conditions before purchasing;
• you simply did not follow the plan and therefore did not see results.

We also generally do not refund long-past purchases, unless required by applicable law.

4. How to Request a Refund

If you believe your situation fits one of the exceptional cases above, you must:

1. Send an email to: info@nutrishok.com
2. Include, at minimum, the following information:
   • your full name;
   • the email address used for the purchase;
   • date and approximate time of the payment;
   • the name of the plan or service you purchased;
   • a clear explanation of what happened and why you are requesting a refund;
   • any supporting evidence (for example, screenshots, bank statement excerpt highlighting the charge, proof of fraud report, or error messages).

We may contact you to request additional information if needed to verify the transaction and better understand your case.

5. Review Order and Timing

• All refund requests are reviewed in the order in which they are received.
• We will aim to respond and process each case as soon as reasonably possible.

However, we do not promise or guarantee any fixed response time or processing deadline. Timing may depend on:

• the volume of requests we receive;
• the complexity of your case;
• interactions with banks or payment providers.

Approval or refusal of a refund request is at Nutrishok’s sole discretion, except where applicable consumer protection law requires otherwise.

6. How Refunds Are Issued

If your refund request is approved:

• we will normally process the refund using the same payment method that was used for your original purchase, where technically possible;
• we are not responsible for delays caused by banks, card issuers, or payment processors;
• any non-recoverable third-party fees (for example, currency conversion or gateway charges) may be deducted from the refund amount if permitted by law.

7. Chargebacks and Payment Disputes

If you choose to initiate a chargeback or payment dispute with your bank or card issuer:

• we may temporarily suspend or restrict access to your Nutrishok account and any related digital content while the dispute is being reviewed;
• we will provide the bank or payment provider with relevant records (order details, logs, and correspondence).

If we have already refunded you directly, you agree not to seek an additional refund for the same transaction via chargeback.

8. Changes to This Refund Policy

We may update or amend this Refund Policy from time to time. The latest version will always be available on nutrishok.com and will apply from the date it is posted, unless a different effective date is stated.

Your continued use of the Site after any changes take effect means you accept the updated Policy.